Refund Policy

Last updated: 9 August 2026

If TrafficWeaver is not what you needed, write to support@trafficweaver.app within 30 days of your purchase and we will refund it in full. You do not have to explain why, and you do not have to argue with anyone first.

How to ask

Email support@trafficweaver.app from the address you used to buy, or include the order number from your receipt. We aim to reply within two business days and to approve refunds the same day we reply.

How the money comes back

Refunds are issued by our reseller, who processed the payment, back to the original payment method. Their processing usually takes 5 to 10 business days to appear on a card statement, which is outside our control. Currency conversion is done by your bank, so a small difference from the original amount is possible.

After a refund

The licence is revoked and the software stops routing traffic. You can install the trial again later, and you can buy again at any time.

The 30 days is not a trap

We also ship a 14-day trial with everything enabled, precisely so that you can find out whether it works with your proxy before paying. If you discover a problem after the 30 days that we cannot fix, write anyway — we would rather refund you than keep money from someone the product does not serve.

Consumers in the EU and UK

Digital goods are normally delivered immediately, and by completing the purchase you agree to immediate delivery. Where you have a statutory right of withdrawal, our reseller handles it as merchant of record, and this policy is offered in addition to that right, not in place of it.

Volume purchases

Multi-seat purchases follow the same 30-day terms. For an invoice covering many machines we can refund unused seats individually if that suits you better.